At Dboluo, we are committed to providing our customers with high-quality beauty products. If you are not completely satisfied with your purchase, we are here to help. Please read our Return Policy carefully to ensure a smooth return process.
1. Return Eligibility
You may return most new, unused items within 30 days of receipt for a full refund or exchange. To be eligible for a return:
- Products must be unused and in their original packaging.
- All seals and safety stickers must be intact.
- Items must include all original accessories, samples, and documentation.
Note: Due to hygiene reasons, certain items, such as opened makeup, skincare products, and personal care items, are non-returnable. Please make sure to check product details before purchasing.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service at [customer service email] with your order number and the reason for your return. We will respond with instructions and a return authorization (RA) number.
- Pack Your Items: Carefully pack your items in their original packaging. Include a copy of your order confirmation and the RA number inside the package.
- Ship the Package: Send your package to the address provided in the return instructions. Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refunds
Once we receive your return, we will inspect it and notify you of the status. If your return is approved, we will process your refund and issue it back to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item for a different product or color, please initiate a return as outlined above, and then place a new order for the desired item through our website.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and issue a replacement or refund based on your preference.
6. International Returns
For international orders, please note that customs duties and taxes are non-refundable. You will be responsible for shipping costs related to returns. Please contact us for specific return instructions regarding international shipments.
7. Contact Us
If you have any questions or need assistance with your return, please contact us at:
Email: support@dboluo.com
Thank you for choosing Dboluo! We strive to provide the best products and customer service possible.
Feel free to adjust the specifics such as the number of days for returns, any non-returnable items, and contact details to match your business needs. It’s also a good idea to have a legal professional review your policy to ensure compliance with local laws.